Call our Customer Service Department toll-free at 1-800-660-8646. Customer Service hours are 8:30 AM to 5:00 PM, Pacific Time, Monday through Friday. We have a small staff, so if you don't reach us, leave us a message with the best time to reach you.
Visit our Contact Us
page, call us at 1-800-660-8646, or fax us at 1-510-527-8760. Our mailing address is 1338 7th Street, Berkeley, CA 94710.
Yes, we accept purchase orders from public institutions in the United States.
Yes! Primary Concepts now offers the ability to submit authorized purchase orders online (for schools within the United States). If you are authorized to submit purchase orders for your school or district and would like to submit purchase orders through our website, simply complete our Purchase Order Registration Process
. Once we have verified your information, we will notify you via e-mail that your registration has been accepted, and you will be able to submit purchase orders online. If we have already accepted your registration, you may place a purchase order online simply by selecting the “Purchase Order” option at checkout. We will accept your purchase order online, but until you complete the application, your order will not be processed.
We normally turn orders around within two working days. If your need is urgent, call us at 800-660-8646 to request expedited processing of your order. We also offer a rush shipping option within the continental U.S. Charges for rush shipping are:
Your order will not be invoiced, or your credit card charged, until your order has shipped. Occasionally our website calculates tax incorrectly; when your order is processed we double-check it. The amount may vary depending on the tax charged in your county. For International orders, we will contact you with the shipping amount. We will not charge your account until you approve the amount, so please make sure you give us an accurate email address. Customer is responsible for all duty.
You may order online, or by fax (1-510-527-8760), or by email to firstname.lastname@example.org
, or mail to Primary Concepts, 1338 7th St., Berkeley, CA 94710. Orders are payable by credit card (American Express, VISA, Mastercard, or Discover) in U.S. Dollars. Shipping charge is the actual cost of shipping. We will contact you via email to inform you of the shipping cost, so you can confirm or cancel your order. All prices are in U.S. Dollars. We DO NOT CHARGE
your card until you approve the cost, so please monitor your junk folder until you receive our reply. Customer is responsible for all duty.
Yes (see international shipping terms above). You may wish to contact one of our Canadian partners, who carry many of our proprietary items. Call or visit Spectrum Educational Supplies Ltd
, call toll free 800-668-0600 or visit Louise Kool & Galt
or call toll free 800-268-4011 or visit Education Station
, Edmonton AB, phone (780) 475-4680 or visit Quality Classrooms
, Winnipeg, MB toll free 1 888-517-8282. Customer is responsible for all duty.
Within the contiguous 48 states, we ship by UPS Ground or USPS. The shipping charge is:
$1.00- 74.99 --$9.00
$75.00- 499.99 --12%
$500.00- 1999.99 --11%
To Alaska, Hawaii, APO Boxes (military), and U.S. Territories, we ship USPS. The shipping charge is:
$1.00- 74.99 --$30.00
$75.00- 499.99 --40%
To international destinations other than those listed above, we ship by U.S. mail. We will email you an estimate after you order and only charge your card when you approve the costs. All duty is the responsibility of the customer.
Once you have placed your order, we will email you when we ship. The email will come direct from either UPS or USPS and contain the tracking number.
You will receive an e-mail when your order has shipped, giving you tracking numbers for your packages. If you are using a spam blocking services, in some instances requested e-mails from Primary Concepts are being blocked. If you are using a spam blocking service please ensure that you add us to your list of "approved senders". To receive order confirmations from our eStore, please add: email@example.com
Contact us at firstname.lastname@example.org with your account number, if known, or your name and complete address used when placing orders.
Every item we sell is fully guaranteed. All of the materials used are of high quality and educationally sound. If for any reason you are not satisfied with your purchase, simply let us know within 30 days, and we will give you instructions for returning the unused goods. A full refund or exchange will be provided for the cost of materials (we do not refund shipping charges).